HonestHealth
Log in

Menu

EXPLORE

Weight LossErectile Dysfunction

TOP TREATMENTS

RxPopular

Weight Loss Kits

RxPopular

ED Treatments

COMPANY

About UsHow It WorksMedical ExpertsContact Us

SUPPORT

Shipping PolicyRefund Policy

ACCOUNT

Privacy PolicyTerms & Conditions
🏥 Licensed Medical Professionals • 📞 Free Consultation • 🔒 100% Confidential

Terms and Conditions

Effective Date: [Insert Date] | Last Updated: [Insert Date]

Introduction and Acceptance

Welcome to HonestHealth, a telemedicine and pharmacy platform operating in Delhi NCR, India. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services.

By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

Service Description

Telemedicine Services

  • Video and text consultations with licensed healthcare providers
  • Medical advice and treatment recommendations
  • Digital prescription services
  • Follow-up care and monitoring
  • Health education and wellness guidance

Pharmacy Services

  • Prescription medication dispensing
  • Over-the-counter medication sales
  • Medication counseling and guidance
  • Home delivery of medications within Delhi NCR
  • Medication adherence support

Current Service Area

Our services are currently available in Delhi NCR only. We reserve the right to expand or modify our service areas with appropriate regulatory approvals.

User Eligibility and Registration

Age Requirements

  • Users must be 18 years or older to create an account
  • Medical consultations for minors require parent/guardian consent and presence
  • Parent/guardian must create and manage accounts for users under 18

Registration Requirements

  • Provide accurate, current, and complete information
  • Verify identity through OTP and government-issued ID
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized account access

Account Responsibility

  • You are responsible for all activities under your account
  • Maintain confidentiality of login credentials
  • Provide truthful medical information for safe treatment
  • Update account information promptly when changes occur

Medical Services and Limitations

Scope of Services

Our telemedicine services include:

  • Non-emergency medical consultations
  • Routine health assessments and monitoring
  • Prescription renewals and medication management
  • Follow-up care for existing conditions
  • Health education and preventive care guidance

Service Limitations

We DO NOT provide:

  • Emergency medical care or crisis intervention
  • Services requiring physical examination or procedures
  • Treatment for controlled substance prescriptions
  • Mental health crisis intervention
  • Diagnostic services requiring laboratory tests or imaging

Emergency Protocol

For medical emergencies:

  • Call 102 (National Ambulance Service) immediately
  • Visit the nearest hospital emergency department
  • Contact local emergency services
  • Our platform is NOT suitable for emergency situations

User Responsibilities

Medical Information

  • Provide accurate and complete medical history
  • Disclose all current medications and allergies
  • Report adverse reactions or medication issues promptly
  • Follow prescribed treatment plans and medication schedules

Platform Usage

  • Use services only for legitimate medical purposes
  • Respect intellectual property rights
  • Not share account credentials with others
  • Report technical issues or security concerns promptly

Prohibited Activities

Users may not:

  • Provide false medical information
  • Abuse, harass, or threaten healthcare providers
  • Use platform for illegal activities
  • Share or resell medications prescribed to you
  • Upload malicious software or content
  • Attempt to access unauthorized areas of the platform

Privacy and Data Protection

Information Collection

  • We collect personal and medical information as detailed in our Privacy Policy
  • Information used only for providing medical services
  • Data shared only with healthcare providers involved in your care
  • Strict confidentiality maintained per medical ethics

Data Security

  • Industry-standard encryption for all data transmission
  • Secure storage of medical records and personal information
  • Regular security audits and updates
  • Limited access to authorized personnel only

Contact Information

Customer Service

  • Email: support@honesthealth.com
  • Phone: [PHONE NUMBER - TO BE UPDATED]
  • Hours: 24/7 for urgent issues, business hours for general inquiries

Legal and Compliance

  • Email: legal@honesthealth.com
  • Address: [REGISTERED ADDRESS - TO BE UPDATED]
  • Medical Complaints: complaints@honesthealth.com

Acknowledgment: By using HonestHealth services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.