Getting medical consultation through our platform is designed to be simple, secure, and efficient. Here's how you can access quality healthcare from the comfort of your home.
Step 1: Registration & Verification
Create Your Account
- Sign up with your mobile number and email
- Complete your profile with basic demographic information
- Verify your identity through OTP authentication
- Accept our terms of service and privacy policy
Medical History Setup
- Provide relevant medical history information
- List current medications and allergies
- Upload any existing medical reports (optional)
- Set up emergency contact information
Step 2: Choose Your Consultation Type
Video Consultation
- Real-time face-to-face consultation with qualified doctors
- Ideal for detailed discussions and physical examination guidance
- Duration: 15-30 minutes depending on complexity
- Requires stable internet connection and camera-enabled device
Text Consultation
- Written communication for non-urgent medical queries
- Convenient for follow-up questions and clarifications
- Response within 2-4 hours during operational hours
- Suitable for prescription renewals and routine advice
Step 3: Select Your Doctor
Browse Available Doctors
- View profiles of licensed medical practitioners
- Check specializations, experience, and patient ratings
- See real-time availability and consultation fees
- Choose based on your specific medical needs
Book Appointment
- Select preferred date and time slot
- Choose consultation duration
- Confirm appointment details
- Make secure payment through multiple options
Step 4: Prepare for Consultation
Technical Preparation
- Test your device's camera and microphone
- Ensure stable internet connection
- Download our mobile app or use web browser
- Have a well-lit, private space ready
Medical Preparation
- Gather relevant medical documents
- Prepare list of current symptoms
- Note down questions you want to ask
- Have current medications list ready
Step 5: Attend Your Consultation
During the Consultation
- Join the secure video call at scheduled time
- Discuss your health concerns openly
- Follow doctor's guidance for self-examination if needed
- Ask questions and clarify doubts
Consultation Features
- Secure, encrypted video calling
- Screen sharing for document review
- Real-time prescription generation
- Session recording (with consent) for medical records
Step 6: Post-Consultation Care
Digital Prescription
- Receive digital prescription immediately after consultation
- Download prescription in PDF format
- Access prescription anytime from your account
- Share with local pharmacies for medicine purchase
Follow-up Care
- Schedule follow-up appointments if needed
- Access consultation summary and doctor's notes
- Upload test reports for doctor's review
- Receive medication reminders and health tips
Important Limitations
What We Cannot Treat Online
- Medical emergencies requiring immediate intervention
- Conditions requiring physical examination or procedures
- Prescription of narcotic or controlled substances
- Mental health crisis situations
Emergency Protocol
For medical emergencies, please call 102 (National Ambulance Service) or visit the nearest hospital immediately. Our platform is designed for non-emergency consultations and routine healthcare needs.
Operational Guidelines
Consultation Hours
- Monday to Sunday: 8:00 AM to 10:00 PM
- Emergency guidance available 24/7
- Holiday schedules announced in advance
Geographic Coverage
- Available across all states and union territories of India
- Specialized support for remote and rural areas
- Multi-language support for better accessibility
Regulatory Note: All consultations are conducted in compliance with Telemedicine Practice Guidelines issued by the Board of Governors in supersession of MCI and applicable state regulations.
