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Privacy Policy

Effective Date: [Insert Date] | Last Updated: [Insert Date]

Introduction

HonestHealth ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and pharmacy services.

This policy applies to all users of our website, mobile application, and services, including patients, healthcare providers, and other stakeholders.

Information We Collect

Personal Information

  • Identity Information: Name, date of birth, gender, government-issued ID details
  • Contact Information: Phone number, email address, postal address
  • Authentication Data: Login credentials, security questions, OTP verification details

Medical Information

  • Health Records: Medical history, current symptoms, chronic conditions, allergies
  • Consultation Data: Doctor-patient communications, diagnosis, treatment plans, prescriptions
  • Medication Information: Current medications, dosage, frequency, medical adherence data
  • Test Results: Laboratory reports, imaging studies, diagnostic test results uploaded by patients

Technical Information

  • Device Information: IP address, device type, operating system, browser information
  • Usage Data: Pages visited, time spent on platform, click patterns, search queries
  • Location Data: General location for service delivery (with consent)
  • Communication Records: Chat logs, video call metadata, customer service interactions

Payment Information

  • Transaction Data: Payment method details, billing address, purchase history
  • Financial Information: Payment gateway transaction IDs, refund records

How We Use Your Information

Medical Services

  • Providing telemedicine consultations and medical advice
  • Maintaining comprehensive medical records for continuity of care
  • Facilitating prescription services and medication delivery
  • Coordinating with healthcare providers for your treatment
  • Sending appointment reminders and follow-up notifications

Platform Operations

  • Creating and managing user accounts
  • Authenticating user identity and preventing fraud
  • Improving platform functionality and user experience
  • Providing customer support and technical assistance
  • Conducting quality assurance and service improvement initiatives

Legal and Regulatory Compliance

  • Complying with Medical Council of India guidelines and telemedicine regulations
  • Maintaining records as required by Indian healthcare laws
  • Reporting adverse events or medication safety issues to relevant authorities
  • Responding to legal requests and court orders

Communication

  • Sending service-related notifications and updates
  • Providing health tips, medication reminders, and wellness information
  • Marketing communications (with explicit consent only)
  • Emergency health alerts and important service announcements

Information Sharing and Disclosure

Healthcare Providers

We share your medical information with:

  • Licensed doctors on our platform for consultation purposes
  • Pharmacists for prescription fulfillment and medication counseling
  • Laboratory partners for test result integration (with consent)
  • Emergency contacts in case of medical emergencies

Service Partners

  • Pharmacy Network: Our affiliated pharmacies for medication dispensing
  • Delivery Partners: For secure medication delivery to your address
  • Payment Processors: For secure payment processing (limited financial data only)
  • Technology Vendors: Cloud storage providers, analytics services (anonymized data only)

We Do Not Sell Personal Information

HonestHealth does not sell, rent, or trade your personal or medical information to third parties for commercial purposes.

Data Storage and Security

Security Measures

  • Encryption: All data transmission and storage uses industry-standard encryption protocols
  • Access Controls: Role-based access restrictions and multi-factor authentication
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all employees

Data Storage

  • Medical records are stored securely on [CLOUD PROVIDER - TO BE UPDATED]
  • Data backup and disaster recovery procedures are in place
  • Geographic location of data storage: [TO BE UPDATED]
  • Data retention periods comply with Indian healthcare regulations

Your Rights and Choices

Access and Control

  • Access: Request copies of your personal and medical information
  • Correction: Update or correct inaccurate information in your profile
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
  • Portability: Obtain your medical records in a structured, commonly used format

Communication Preferences

  • Marketing Communications: Opt-out of promotional emails and messages
  • Service Notifications: Essential service communications cannot be disabled
  • Push Notifications: Control mobile app notification settings

Consent Management

  • Withdrawal: Withdraw consent for data processing where applicable
  • Granular Control: Manage specific consent preferences for different data uses

Contact Information

For Privacy-Related Inquiries

  • Email: privacy@honesthealth.com
  • Phone: [PHONE NUMBER - TO BE UPDATED]
  • Address: [REGISTERED ADDRESS - TO BE UPDATED]

For Medical Record Requests

  • Email: records@honesthealth.com
  • Phone: [PHONE NUMBER - TO BE UPDATED]
  • General Support: support@honesthealth.com

Response Timeline: We will acknowledge privacy complaints within 48 hours and provide resolution within 30 days. This Privacy Policy is governed by Indian law and any disputes will be subject to the jurisdiction of courts in [JURISDICTION - TO BE UPDATED].