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Get in Touch - We're Here to Help

We're committed to providing you with exceptional support for all your healthcare needs. Whether you have questions about our services, need technical assistance, or want to provide feedback, our team is ready to assist you.

Quick Contact Information

Customer Support Helpline

  • Phone: +91-XXXX-XXXXXX (Available 24/7)
  • WhatsApp: +91-XXXX-XXXXXX (Quick support)
  • Email: support@honesthealth.com
  • Emergency Technical Support: +91-XXXX-XXXXXX

Business Hours

  • Patient Support: 24/7 (All days)
  • Administrative Inquiries: Monday to Saturday, 9:00 AM to 6:00 PM
  • Doctor Consultations: Daily, 8:00 AM to 10:00 PM
  • Technical Support: 24/7 (All days)

How Can We Help You?

For Patients

General Inquiries

  • Information about our services
  • Doctor availability and specializations
  • Consultation booking assistance
  • Platform usage guidance

Technical Support

  • Login and account issues
  • Video consultation technical problems
  • Payment and billing queries
  • Mobile app troubleshooting

Medical Support

  • Prescription download assistance
  • Follow-up appointment scheduling
  • Medical record access help
  • Emergency consultation guidance

For Healthcare Professionals

Partnership Inquiries

  • Doctor onboarding process
  • Credentialing requirements
  • Platform training and support
  • Revenue and payment information

Professional Support

  • Technical platform assistance
  • Scheduling and calendar management
  • Patient communication tools
  • Continuing education opportunities

Contact Methods

1. Live Chat Support

Available 24/7 on our website and mobile app

  • Instant response for urgent queries
  • Screen sharing for technical issues
  • Multi-language support available

2. Email Support

  • General Inquiries: info@honesthealth.com
  • Technical Support: tech@honesthealth.com
  • Medical Support: medical@honesthealth.com
  • Billing Inquiries: billing@honesthealth.com
  • Partnership: partners@honesthealth.com

Expected Response Time: 2-4 hours during business hours

3. Phone Support

  • Primary Helpline: +91-XXXX-XXXXXX
  • Technical Emergency: +91-XXXX-XXXXXX
  • Doctor Support Line: +91-XXXX-XXXXXX

4. WhatsApp Support

Quick messaging support for:

  • Appointment confirmations
  • Prescription queries
  • General information
  • Technical troubleshooting

Emergency Contact Protocol

For Medical Emergencies

Important: Our platform is designed for non-emergency consultations. For medical emergencies:

  1. Call Emergency Services: 102 (National Ambulance Service)
  2. Visit Nearest Hospital: Immediately seek in-person medical care
  3. Critical Situations: Contact local emergency services first

For Platform Emergencies

If you're unable to access our platform during a scheduled consultation:

  • Call our emergency technical line: +91-XXXX-XXXXXX
  • Use WhatsApp support for immediate assistance
  • Email: emergency@honesthealth.com

Frequently Asked Questions

Account & Registration

Q: How do I create an account?

A: Visit our website or download our mobile app, click "Sign Up," and follow the verification process using your mobile number.

Q: I forgot my password. How can I reset it?

A: Click "Forgot Password" on the login page and follow the OTP verification process.

Consultations

Q: How do I book a consultation?

A: After logging in, browse available doctors, select your preferred doctor and time slot, make payment, and you'll receive confirmation details.

Q: Can I reschedule my appointment?

A: Yes, you can reschedule up to 2 hours before your consultation time through your account dashboard.